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016 366  0421

CONTACT US

bookings@duckscountryhouse.co.za                  

32 Mitchell Bank Road Henley On Klip

Ducks Country House Terms & Conditions

Please read through the terms and conditions here under as payment constitutes acceptance thereof.

Deposits:

  • A 50% deposit is required within 48 hours of making reservation.

  • The deposit may be paid either by credit card or by deposit into our bank account.

  • In the event of non-payment of a deposit, the guest house reserves the right to cancel any reservation without notice or liability to the client.

 

Cancellation Policy:

  • If reservation cancelled up to 30 days before arrival, no fee will be charged.

  • If cancelled up to 14 days before arrival, 50% of the total reservation price.

  • If cancelled later, including early curtailment of stay, or in case of no-show, the total price of the reservation will be charged and forfeited.

 

Arrival and Departure:

  • Rooms are available from 14h00 and are to be vacated by 10h00 on day of departure. The booking will be deemed cancelled if not taken up by 20h00 unless prior arrangement has been made.

 

Alcohol:

  • Please refrain from bringing your own alcohol as the guest house has a fully licensed bar situated in the Manor House.

 

Breakfast:

  • Is served daily strictly between 06h00 and 09h30. Please note late arrivals are not catered for, unless prior arrangement has been made with management. 

 

Child Policy:

  • Children of all ages welcome. Children under the age of 12 years, shall be under parental supervision at all times – indoors and outdoors.

General:

  • No pets of any kind are allowed on the premises.

  • No towels/linen or utensils are allowed to be removed from the guest house.

  • We reserve the right to determine noise levels and behaviour of guests, particularly between 22h00 and 08h00.

  • Rates are inclusive of VAT.

  • Double rates are for 2 people sharing a room.

  • No smoking is allowed in any of the rooms.

  • Smoking allowed in designated smoking areas around the gardens.

Disclaimer notice / Indemnity for guests:

  • Guests' attend this establishment at their own risk

  • The Proprietor, it's agents and/or it's employee's ("The Proprietor") shall not be liable for, and the guests hereby waives and abandons any claims of whatever nature including but not limited to that for theft, loss or damage of whatever nature, against the Proprietor whether arising from the Proprietor's default, negligence or otherwise.

  • The guests, in addition to the aforesaid, hereby indemnify the Proprietor against any claims which may arise from whatever nature, whether arising from the Proprietor's default, negligence or otherwise.

The Terms and Conditions of this booking are deemed as being accepted on receipt of payment.

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